The Sales CRM. Built for Windows & Doors Replacement Companies

Most CRMs are built for someone else. This one is configured from day one for how replacement companies actually sell: appointments, in-home closes, contracts, and follow-up. Powered by Zoho, set up by us, ready to run.

Up and Running in 14 Days. Not 6 Months.

14 days

From kickoff to live

$4,990

Flat implementation fee

1 platform

Everything in one place

Most CRM implementations drag on for months. We do it differently. This is a pre-built, battle-tested package configured specifically for windows & doors replacement companies. The workflows are already designed. The automations are already mapped. The pipelines reflect how your sales cycle actually works. We plug it into your business, tailor it to your team, and you’re operational in 14 days.

No discovery phases that last forever. No surprise invoices. No learning curve before the learning curve. Just a system that’s ready to capture leads, book appointments, and close deals from the moment your team logs in.

Convert Leads to Appointments

Website & Ad Form Integration

Every lead from your website, Meta campaigns, and Google Ads lands directly in your CRM. It happens automatically, instantly, and without anyone having to copy and paste anything. No more leads lost to a missed notification or a form that went nowhere.

Lead Pipeline with Automated Emails & SMS

From the moment a lead comes in, your CRM goes to work. Automated emails and SMS notifications move prospects through a structured qualification flow and guide them to book their own appointments, so your team can focus on selling, not chasing.

Tasks, Tags & Notes

Assign ownership, flag follow-ups, and leave context for the next person on the file. Your whole team works from the same record, so nothing gets dropped and no one’s asking “who’s handling this?”

Close More Business from Appointments

Deal & Appointment Flow Management

A structured pipeline that tracks every opportunity from first contact to signed contract. See exactly where every deal stands, what’s been done, and what needs to happen next across your entire team.

Appointment Automation Flows

Cancellation? No-show? The CRM handles it by automatically sending re-engagement emails and SMS to get the appointment back on the calendar. Reminders go out before every visit. Satisfaction surveys go out after. All without anyone lifting a finger.

Rehash Automation Flow

Not every appointment closes on the day. This flow automatically follows up with unsold quotes over time, using messaging that adds urgency and incentive, so that the pipeline you’ve already paid for keeps working after the rep has moved on.

Better Business Management

Centralized Social Media Management

Manage your company’s brand and social media presence from one place inside the platform. Publishing, scheduling, and inbox handling are all covered. Stay active without switching between apps.

Lead Source & Sales Rep Reports

Know exactly which ad channels are producing and which reps are converting. Built-in reports give ownership clear visibility into where revenue is coming from and where it’s being lost.

Contract E-Signature Flow

Contracts get signed in the home or sent remotely for signature. No printing, no scanning, no chasing. The signed document lives in the CRM record alongside everything else.

Bring Everyone On Board

Mobile App for Your Field and Sales Teams

Your reps are never at a desk when the work happens. They’re on the road, in driveways, and closing deals in living rooms. The mobile app gives them full access to their pipeline, customer details, notes, tasks, and e-signatures from their phone or tablet, right where they need them.

Any update made in the field appears instantly to the office team. No reconstructing the day from memory, no stale notes, no dropped follow-ups. What happens in the field gets captured in the field.

Email Integration

Connect your existing business email and keep every customer conversation tied directly to their record in the CRM. Quotes, follow-ups, confirmations: it’s all in one place. No more digging through inboxes to figure out what was said.

Ready-to-Plug Add-Ons

Your base CRM is built to run on day one. These add-ons extend it further, and each one is scoped, priced, and deployed separately so you only pay for what you actually need.

What People that Work with Us Have to Say

FEATURED CUSTOMER SUCCESS STORY

Canadian Choice Windows & Doors adopts Zoho One to grow its business across Canada.

In this story, you will learn how Canadian Choice Windows & Doors transformed its operations using Zoho CRM and the expertise of the DirectReach team. Here are just some highlights:

28% increase in revenue over the last 2 years

37% drop in errors related to factory orders

21% drop in the number of new service requests related to products or installations

Already On Board:

See It in Action Before You Commit.

Book a 30-minute demo and we’ll walk you through the full system live, configured for a windows and doors business exactly like yours. Or if you just have questions first, send us a message and we’ll get back to you same day.

No commitment. No sales pressure. Just a straight conversation about whether this is the right fit for your business.

Data Migration Add-on

Switching systems shouldn’t mean losing years of business history. Our legacy data migration service takes your existing customer and sales data, whether it’s in a spreadsheet, an old CRM, or a mix of both, and brings it into your new CRM with fields mapped correctly and records deduped.

We handle the extraction, transformation, and import, then validate the output before you go live. You’ll have your full pipeline history, past customer profiles, and sales records available in the new system from the moment your team logs in for the first time. No re-entry, no guessing, no starting blind.

What’s included:

  • Audit and export of existing customer and contact records
  • Field mapping from your current system to the new CRM
  • Deduplication and data cleanup before import
  • Sales history and pipeline data transfer
  • Post-migration validation and error check

Cost: $1,799

VOIP Telephony & SMS

This add-on connects a full VOIP phone system directly into your CRM, so every call your team makes or receives is automatically logged on the contact record with no manual notes required.

Bi-directional SMS lets reps and customers text back and forth in a real conversation thread, visible to the whole team in one place. Voicemail drops let your reps leave a pre-recorded message with a single click instead of waiting through a ring, keeping outreach moving without burning time.

Combined with the automated SMS flows in your base package, this gives your team a complete communication toolkit that works from the CRM, not around it. Ideal for companies running a high-volume outbound appointment-setting operation.

What’s included:

  • VOIP phone system connected to Zoho CRM
  • Inbound and outbound calls are logged automatically on contact records
  • Two-way SMS conversations tied to customer records
  • Pre-recorded voicemail drop library setup
  • Click-to-call from within the CRM
  • Call recording and logging
  • Team inbox for shared SMS conversations

Cost: $3,999

Installations & Order Management

When a contract is signed, the work is just beginning. This add-on extends your CRM to the operational side of the business, providing a structured workflow for submitting and tracking factory orders, scheduling installation crews, and managing key milestones from sale to job completion.

Every installation record is linked to the original customer and deal, so your ops team always has the full context: what was sold, what was signed, and what’s been communicated to the homeowner. No more hand-off friction between sales and production, no more duplicate data entry, and no more customers calling to ask where their order is. Built for companies that need more than a sales tool but aren’t ready for a full field service management platform.

What’s included:

  • Factory order submission workflow linked to signed deals
  • Order status tracking stages (submitted, confirmed, in production, ready)
  • Installation scheduling is tied to order readiness
  • Crew assignment and scheduling tools
  • Customer notification triggers at key milestones
  • Sales-to-ops handoff checklist automation

Cost: $6,499

Service Intake & Process Management

After the install is done, the customer relationship doesn’t end, and neither should your system. This add-on sets up a standardized service intake workflow inside your CRM, capturing service requests from customers, routing them to the right team member, and tracking each case through to resolution.

Every service record is tied to the original job and customer profile, giving your team the full history before they even pick up the phone. You define the stages, the SLAs, and the escalation triggers.

We build and automate the flow. Whether you’re handling warranty calls, post-installation adjustments, or general service inquiries, this provides your operation with a repeatable, documented process that protects your reputation and keeps customers from slipping through the cracks after the sale.

What’s included:

  • Branded service request intake form
  • Automatic routing to the assigned team member
  • Service case pipeline with defined stages
  • Customer communication templates per stage
  • Full service history tied to the original job record
  • Escalation triggers for overdue cases
  • Closure confirmation and follow-up survey

Cost: $4,499

Online Appointment Scheduling

Speed-to-lead wins jobs in the window-and-door industry. This add-on gives prospects a frictionless way to book their own appointment the moment they’re interested, without waiting for a callback.

A branded scheduling page connects directly to your CRM and your reps’ calendars, so bookings appear instantly as new appointments with all the lead details already attached. Confirmation and reminder automations fire automatically. You control availability windows, rep assignments, and appointment types.

For companies running paid advertising, this is particularly high-impact: a lead who clicks a Meta ad and can book their own consultation immediately converts at a significantly higher rate than one who has to wait to be called back. No third-party scheduling tool required. It’s native to your CRM.

What’s included:

  • Branded booking page connected to your CRM
  • Real-time calendar sync with rep availability
  • Automated confirmation email and SMS on booking
  • Reminder sequence before appointment date
  • Lead details pre-populated on the booking record
  • Configurable availability windows per rep or team
  • No-show and cancellation re-engagement triggers

Cost: $3,299

Referral Tracking Program

Word-of-mouth is one of the highest-converting lead sources in home improvement, but most companies have no way to track it systematically. This add-on builds a referral tracking workflow directly into your CRM: when a new lead comes in, your team can log the referring customer in seconds, and the system ties that relationship to every deal that follows.

Automated thank-you messages are sent to referrers at the right moments, and you get reports showing referral volume by source, conversion rates, and total revenue attributed to your referral program. Whether you run a formal referral incentive program or just want to know where your best customers come from, this provides the data and process to build on it intentionally.

What’s included:

  • Referral source field on every new lead record
  • Referrer linked to resulting deals in the CRM
  • Automated thank-you message to referrer on deal close
  • Referral volume and revenue reporting dashboard
  • Optional referral incentive trigger workflows
  • Referral leaderboard view for internal tracking

Cost: $2,199

Zoho Analytics Advanced Dashboard

The reports built into your base CRM tell you what happened. Zoho Analytics tells you why, and what to do next. This add-on connects your CRM data to Zoho Analytics and builds a custom dashboard tailored to how you run your business, tracking metrics like cost per acquired customer by lead source, appointment-to-close rate by rep, average deal size over time, rehash campaign ROI, and pipeline velocity. Charts, tables, and trend lines update automatically as your data changes, so you’re always looking at current numbers.

Ideal for owners who want to make decisions based on data rather than gut feel, or for companies that have grown to the point where the default CRM reports don’t give enough depth. Custom KPIs, custom views, built for your operation.

What’s included:

  • Connected to your live CRM data, updated automatically
  • Cost per lead by source report
  • Appointment-to-close rate by sales rep
  • Average deal size and pipeline velocity tracking
  • Rehash campaign performance report
  • Monthly and quarterly revenue trend views
  • Custom KPI tiles configured to your priorities

Cost: $2,799

Quotation Platform Integration

If your sales team is already using a specialized quoting platform like Paradigm Vendo to configure and price windows and doors, this add-on eliminates the gap between that tool and your CRM. Rather than reps copying quote details manually into two separate systems, the integration pushes the relevant data, including product configurations, pricing, and quote status, back into the Zoho CRM deal record automatically.

Your sales manager sees what was quoted, your ops team sees what was sold, and the customer record stays the single source of truth for everything. The exact scope of the integration depends on what your quoting platform supports via API, which we assess upfront before scoping the work. For companies doing high-volume quoting, this saves significant time and removes a common source of errors in the handoff between sales and production.

What’s included:

  • API connection between quoting tool and Zoho CRM
  • Quote details pushed to deal record on creation
  • Quote status updates synced back to CRM automatically
  • Product configuration and pricing visible on the deal record
  • Sales manager quote review workflow
  • Duplicate prevention between systems
  • Pre-integration API compatibility assessment included

From: $2,999